Last week under the Skill Development feature, I did a post about Employability Skills
Today, the focus of Skill Development is on Communication Skill.
- What are the Components of Effective Communication?
- How do you improve the quality of information exchanged?
We all communicate in one way or the other. In simple terms, Communication is the art of exchanging information. Notice the word "exchanging". If you see communication as an exchange, there is an obvious implication that other people are involved - audience and there is a transfer of something "information".
The quality of information exchanged is therefore affected by the quality of your communication skill. You may have the knowledge of a subject but if you lack the ability to pass information across effectively (through communication), you will experience a fall in the quality of that information.
What are the Components of Effective Communication?
Communication is Effective when the information you exchange is received and understood by someone in the way it was intended.
How do you improve the quality of information exchanged?
Design. Yes, design. Take the time to design your communication to resonate with your intended audience. When you design a thing, you are taking the time to ensure that the output comes out beautifully. Why not design your communication!
I ran into an article on Communication Nation where the writer talked about "The Seven C's of Communication Design".
What's going on? Do you understand the situation? Is there a dead elephant in the middle of the room that you're not aware of? Ask good questions. You'll need a clear goal before you begin to design any communication. Ask: who are you talking to and what do you want them to do?
Based on your goal, define a single question that your communication is designed to answer. This is the best possible measure of communication effectiveness. What do you want your audience to walk away with and remember? Once you have defined your prime question, set out to answer it. What information is required? Do you have the answer already, or do you need to search it out?
Before you build anything, break down your content into basic "building blocks" of content. Formulate the information into clusters and groups. What patterns emerge? How can you make the information more modular? Given your goal, what is the most fundamental unit of information? You can use index cards to break down information into modules.
This is one of the hardest parts of the process and most often neglected. People's attention will quickly drift -- they expect you to get to the point. Learn to edit. Kill your little darlings.
Now it's time to design the way you will tell your story. Think in terms of both written and visual composition. When writing; who are your main characters? How will you set up the scene? What are the goals and conflicts that will develop? How will the story reach resolution? In visual terms; where will the reader begin? How will you lead the eye around the page? In all your compositional thinking; how will you engage your audience? How will you keep them engaged? Writing it down forces you to think it through.
What are the differences that matter? Use contrast to highlight them: Big vs. little; rough vs. smooth; black vs. white. When making any point, ask, "in comparison with what?" Contrast is a trigger to the brain that says "pay attention!"
Unless you're highlighting differences, keep things like color, fonts, spacing and type sizes consistent to avoid distracting people. Research shows that any extraneous information will detract from people's ability to assimilate and learn
I advise you take the time out and read through his blog properly. Also Google and learn how to design your communication.
The Skill Development feature will be continued with posts on each of the skills highlighted under my Employability Skills post after which focus will be thrown on Core Skills for various profession.